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Question

Automation replis on comment but doesn't send dm

  • December 13, 2025
  • 4 replies
  • 15 views

Iuliia Bushueva

It just stopped working. How it was: a person comments on reel, gets reply, then gets dm, clicks button - subscription check - gets a link. 

Now only already following and having chat with me before get normal dm after reply on comment. Other people don't get dm and they ask me to send again because they don't see anything. Meanwile what I see - "You messaged ____ sbout a comment they made on your post" then nothing and "You can send one message in this request. Once they accept, you can send more messages"

Why I and people don't see dm,? It worked before perfectly! I already renewed everything.

4 replies

Iuliia Bushueva
  • Author
  • Up-and-Comer
  • December 13, 2025

Now replys on comments also don't work with unsubscribed people. I'm loosing so many possible followers while my reel is viral... And support doesn't answer me. 

 

And now I can't answer comments manually! What the hell! 😭


cata_rendon
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  • Manychat Community Moderator
  • December 13, 2025

Hi ​@Iuliia Bushueva , sorry you’re having issues with you DM on IG! Here are some reasons why you might be experiencing this issue:

  • New users/unsubscribe users need to interact with your message (like comment your post) to open the 24-hour messaging window and get added to your contact list. Without this, Instagram won’t deliver DMs.
  • Make sure your first message node in your flow is marked as a “Comment Reply” and includes buttons or quick replies to encourage interaction. Without this the 24 hrs window wont open.
  • Also try to Refresh your Instagram permissions in Manychat via Help → Refresh Permissions. Here is a guide on how to do it https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
  • Take into account that tdhe automation only fires for the first comment per user, and Meta may flag you as spam if replies are too repetitive. Vary your wording and avoid very short replies or just emojis .

If you’ve tried these and it’s still not working, double-check your account type and message access settings in Instagram. 

Hope this helps!

Catalina R


Iuliia Bushueva

Everything is tried. My account were temporary blocked today for sending links. Automation doesn't work at all now. It doesn't reply on comments and doesn't send opening dm with a button. Why? It worked before, what happened?


cata_rendon
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • December 13, 2025

Hi ​@Iuliia Bushueva , in that case contact Manychat support to see if they can help you. However if it is a Meta blocking I think you have to contact Meta directly.

 

cheers

cata