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Question

Automation sending multiple duplicates of each message

  • June 3, 2026
  • 1 comment
  • 6 views

whitepanda

Hi all - long time user here, with an odd issue. I have a fairly basic flow:

  1. specific comment word triggers DM
  2. DM offers 3 button options
  3. Each button sends response with a unique link
  4. After link, option to join mailing list with Y/N
  5. N ends flow
  6. Y checks if they are in list already, and if not goes through email collection

 

For some reason, no matter what I do… the link and the messages that accompany it in that step are sending anywhere from 3 to 5 times on a single button press. Screenshots below. I’ve tried separating the link and the accompanying messages into different steps, I’ve tried delays and no delays, I’ve even tried adding tags + conditions in between various steps to try and stop the re-triggering. But no matter what I do… when people hit a button, e.g. “Pinehurst”… they receive the link five times consecutively, and the following message 2-3 times as well.

 

Any ideas??? I’m stumped.

 

1 reply

rodrigo_silvano
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Hey ​@whitepanda 

The connection between Meta and Manychat works through an API. When a user clicks a button, Manychat triggers a call to Meta through a webhook.

If the connection between the two servers was slow at that time, Meta may have repeated the call several times to make sure everything worked properly, which could have caused this issue.

 

More info here: https://developers.facebook.com/docs/instagram-platform/webhooks/
 


If the error persists and/or happens with many users, please try to reach support and let them know.
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat