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Question

Automation Stopped Working

  • October 31, 2025
  • 2 replies
  • 37 views

Earthen Escapes

I had a simple dm automation set up and it stopped working the other day. When I test it, it works. But it isn’t triggering. I’ve tried refreshing permissions and even creating the same automation with the same keyword. I can’t get it to work.

2 replies

ayesha
  • Rising Conversationalist
  • October 31, 2025

I'm available for your help.


cata_rendon
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  • Manychat Community Moderator
  • November 2, 2025
Hi ​@Earthen Escapes sorry to hear that, probably it might be related to the keyword — sometimes using the same one in multiple automations causes conflicts. You could try changing it slightly and then re-publishing the flow to test again.

If you’d like, you can also share a screenshot of your flow with the trigger settings — that’ll make it easier to see what’s going on.

 

Hope this helps,

Catalina Rendon