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automation stops if user types in answer vs clicking one of the choices

  • November 18, 2025
  • 1 reply
  • 8 views

Alain Martinez

Hello Manychat users,

I have an automation where they users have to click one of the choices to proceed.  But if they type it instead of clicking, the flow stops.  How do I re-engage them and put the back on the flow? 

Best answer by Gustavo Boregio

@Alain Martinez the easiest way is to use Quick Replies, and the retry option.

Like this:

 

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • November 18, 2025

@Alain Martinez the easiest way is to use Quick Replies, and the retry option.

Like this: