Skip to main content
Question

Automation Triggering on Wrong Keyword For Stories

  • July 23, 2025
  • 0 replies
  • 10 views

ChrysCI

An automation that should fire with story replies containing the “HOOK” or “HOOKS” keywords are misfiring and triggering another automation using “LEADS”, “LEAD SOURCES”, or “LEAD SOURCE.”

  1. The “HOOK” and “HOOKS” keyword are NOT assigned to multiple automations
  2. There’s no keyword overlap

I’ve triple-checked the triggers and connections so far. Thank you!

0 replies

Be the first to reply!