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Question

Automation triggers but does not complete

  • August 9, 2026
  • 3 comments
  • 42 views
Dr Rose

This is driving me crazy.

I set up an automation flow to trigger when a user puts a specific word as a comment on any post. My flow looks (to me) exactly like the example that manychat provides:
1. Trigger on the keyword in a comment to a FB post or reel
2. Respond with a private reply with an “OK” button
3. Clicking the button takes you to a request for an email address
4. there are more steps but I can’t get there
 

The trigger is firing and the private reply message with the button shows up. I click the button and nothing happens! On the automation flow I see 100% CTR for the button but 0 Sent for the next step requesting the email address.

I’ve refreshed permissions many times, The flow is published. But nothing ever happens.

 

    3 replies

    Gustavo Boregio
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    • Gustavo Boregio
    • Community Moderator & Expert
    • August 10, 2026

    Hey ​@Dr Rose the setup looks ok, it should work!

    Try it with a button instead of a quick reply. Buttons are connected directly to the message.

    Sometimes buttons work more reliably than quick replies, so if we’re lucky this solves your issue!

    Hope this helps!

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
    SumGenius
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    • SumGenius
    • Smooth talker
    • August 10, 2026

    Adding two things to Gustavo's suggestion:

    1. There's another thread here from this past weekend reporting that Email/Phone data collection blocks stopped working since Friday. Your dead step is exactly that block type, so this may not be your setup at all. Worth posting your case there too, multiple reports of the same block failing in the same week get triaged as a bug instead of user error.
    2. When you test the button swap, do it from a different Facebook account than the one that manages the page. Testing flows against your own page from your admin account can behave differently than a real contact, and it muddies the diagnosis.

    The 100% CTR with 0 sent on the next step means the tap is being recorded, so your trigger and private reply are fine. The break is between the tap event and the next block firing, which is either the quick reply vs button difference Gustavo mentioned or the data collection block bug.

    Dr Rose
    • Dr Rose
    • Author
    • Up-and-comer
    • August 10, 2026

    Thanks ​@SumGenius  and ​@Gustavo Boregio . I have tried with both a button and quick reply but get the same result either way. Let me check the other thread and cross post there as well.

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