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Question

Automations are just not working

  • June 6, 2024
  • 9 replies
  • 187 views

Faith

I’ve gone over all the troubleshooting but the automation insta comments  to a DM are just not working? Any hints please to help x

9 replies

jelenag
  • Up-and-Comer
  • June 6, 2024

Mine isn’t working either, as of yesterday 


Faith
  • Author
  • Up-and-Comer
  • June 6, 2024

Ah thank you for replying… maybe a glitch then rather than something I’ve done wrong? 


jelenag
  • Up-and-Comer
  • June 7, 2024

Not sure. How do we get help? Finding it really hard logging in to submit a support ticket…


Janyl
  • Up-and-Comer
  • June 10, 2024

@Faith @jelenag this isn’t working for me either! I got everything set up on Saturday and Automated DM’s with my keyword are still not working. I’ve tried everything and it all looks like it’s set up correctly so at this point i’m thinking it’s system error. Urgh so frustrating. I’m going to submit a ticket somehow...


Janyl
  • Up-and-Comer
  • June 10, 2024

@Gustavo Boregio  -- any help here? :) 


Janyl
  • Up-and-Comer
  • June 10, 2024

@Faith @jelenag this isn’t working for me either! I got everything set up on Saturday and Automated DM’s with my keyword are still not working. I’ve tried everything and it all looks like it’s set up correctly so at this point i’m thinking it’s system error. Urgh so frustrating. I’m going to submit a ticket somehow...

nvm figured it out :) i had commas in between each keyword instead of clicking enter for each one.


Janyl
  • Up-and-Comer
  • June 10, 2024

@Gustavo Boregio  -- any help here? :) 

disregard!


Gustavo Boregio
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  • Manychat Community Moderator
  • June 11, 2024

Gotta check my notifications, never got an email about this…

Glad to hear you solved it though ;)


Marcin Baćko
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  • Message Musketeer
  • June 11, 2024

did all solved thier problem already  ?