Hi ManyChat community,
I am desperate for help. My Instagram automations have been completely down for 4 days and I have had zero response on my support ticket (#469692).
Here is exactly what happened and everything I have already tried:
What caused it: When I linked my Instagram to Facebook for Reel monetization, a page was automatically created. This broke my ManyChat connection entirely.
What I have done to fix it:
- Deleted the new Connected Page
- Refreshed Instagram permissions in ManyChat
- Turned ON the Allow Access to Messages toggle in Instagram settings
- Set Conversation Routing in Meta Business Suite to ManyChat-IG
- All flows show as LIVE in ManyChat
What is still happening: Automations are still not firing. Comment triggers, DM triggers — nothing is working.
I believe this requires a manual backend reconnection on ManyChat's end. Has anyone experienced this and found a fix? Or can a ManyChat team member please look into ticket #469692?
I am a Pro member and this is seriously impacting my business every single day.
Thank you so much in advance. 🙏
