Hello, I had the free plan and upgraded to PRO. Of the three automations I have activated on Instagram, none of them launch when someone makes a comment. Why? What is happening? Can you fix this problem? Thank you.
Question
Automations in Instagram comments are not working.
+4Hey
I’m sorry to hear that!
In most scenarios, the main cause is the permissions that are not set correctly.
To refresh your permissions, follow this step-by-step article to guide you during the process: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Let me know if you have further questions! 🙂
Buenos días rodrigo_silvano no consigo hacer que esto funcione. El artículo hace referencia a la vinculación con Facebook, en mi caso es sólo Instagram.
Lo primero que he hecho, y también lo hice en varias ocasiones es actualizar permiso, y nada.
En mi interface, no aparece la ayuda de soporte, ¿por qué si estoy pagando ya el plan?
Gracias de antemano.
+4Hey
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