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Automations Not Firing or even Allowing me to PREVIEW

  • October 29, 2024
  • 1 reply
  • 39 views

suppsidney

I have done the handover. I have refreshed permissions probably 75 times. I followed every trouble shooting hack in the help section. I have disconnected and reconnected and refreshed permissions. But, it will not preview my automation or fire live. 

 

Has anyone run into this and tried something different?

 

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • October 29, 2024

Hey, @suppsidney!

Check if all the steps in this article are met: https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat

 

If all that is as it should be… I recommend opening a ticket to the support team at https://help.manychat.com/ (login at the top of the page and wait some second to the ticket button appear)