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Question

Avoiding Duplicate Contacts in ManyChat When Sending Emails

  • December 2, 2024
  • 0 replies
  • 17 views

Maya Rendon

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?