Hi ManyChat Support, I paid $99 for the Business plan and was then charged another $165 when my active contacts crossed 7,500. My automations have now stopped.
Please confirm whether the $165 was charged for an upgrade to Advanced or for contact overages. If it was an upgrade, please confirm that my 25,000 active-contact allowance is active and restore my automations. Please also show the prorated credit applied for my unused Business plan.
If the charge was for overages, please explain why the automations stopped, whether an overage threshold was reached, and how the charge will be treated if I upgrade to Advanced within this billing cycle. Please share an itemised breakdown of both charges.
