Hello ManyChat Team,

I need clarification regarding how the active contacts are counted for billing purposes in my account.

My Case:

In the first month, around 400 people messaged me.

After 3 days, I received 700 more messages from new contacts.

So, total in one month = 1100 contacts.

My Questions:

1. Will my billing plan count all 1100 contacts in the same month (and require me to upgrade from $15 to $25 plan)?

2. Or will the system only consider the active contacts of the last 30 days, meaning that when the new billing cycle starts, the old inactive contacts will not be counted again?

3. In short:

If I cross 500 contacts in the middle of the month, will I be immediately upgraded to the next plan?

Or is the count reset after each billing cycle (so that inactive contacts are not carried forward)?

Purpose:

I want to understand if contacts are accumulated forever (total 1100+) or if they are recalculated monthly based only on active users. This will help me plan whether I need to move from $15 → $25 → $45 plan, or if the system automatically adjusts based on monthly active contacts only.