Hey, ​@MoE 

When a template has a lock symbol, that means you can’t edit it. So, if you want to use it, you have to replicate it (do it from scratch).

Here’s an article about protected templates: https://help.manychat.com/hc/en-us/articles/14281242929820-Protected-templates

Let me know if this helps

Thanks. Any reason why these flows have been editable for months, and now they’re not? Almost all my flows are created from ManyChat’s ‘auto DM links from comments’ template. So going forward if I use that template will I not be able to edit my flows after they’ve been created?

​@MoE Those templates were made by other users, which means they can change the permissions all the time

For some free templates, made by Manychat, go Home → Explore templates and choose one that fit your needs. These templates are editable.

Thanks for the fast reply. So in your screenshot there, I’ve only always used ‘Auto-DM links from comments’ template, and that’s what is showing up as locked now.

​@MoE That’s odd…

Those symbols are shown when you install a template from another account.

I did a test on my account with the template you mentioned and seems ok. No symbols.

If you’re using this template and the lock symbol appear, please contact the Manychat support team. Follow this link: https://help.manychat.com/hc/en-us/p/get_support_page