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I'm experiencing an issue with my ManyChat bot and would appreciate your help.

When I initiate the conversation by sending the first message, the bot responds correctly. However, if I wait approximately 10 seconds or more before sending the initial message, the bot does not respond at all.

Has anyone encountered a similar issue? What could be causing this delayed-response problem, and how might I resolve it?

Thank you in advance for your assistance!

 


And when I response immediately it’s ok:

 

 

Hi ​@Barak3105 ,
When you set up a data collection field, there is an expiration time setting, which is the maximum time it will wait for a response. Have you checked if that time isn't set too short?

 

 

​@rogerioaraujo Thank you so much!

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