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  • July 21, 2025
  • 2 replies
  • 31 views

Hi, what’s the correct setup for capturing user data from first-time messages on Facebook and Instagram pages so I can include them in future broadcasts?

Currently, my setup starts with a Welcome Message where I collect tags from the user. However, I can't use those tags in my Broadcasts because no subscribers are showing up. Thanks in advance!

Best answer by Gustavo Boregio

@mcaccount for messenger, follow the steps here:

https://help.manychat.com/hc/en-us/articles/14281158573852-Messenger-List

For Instagram it’s not possible at the moment. I suggest you capture their email, phone/whatsapp and keep conversation going there ;)

2 replies

Aafia Umair
  • Message Musketeer
  • 126 replies
  • July 21, 2025

@mcaccount you should need to set messenger list,add subscriber in this list.then you can send broadcast or any promotional messages to your subscribers.messenger list only available for facebook.

If you need, I can help you to set this.let me know.thanks.


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • Answer
  • July 21, 2025

@mcaccount for messenger, follow the steps here:

https://help.manychat.com/hc/en-us/articles/14281158573852-Messenger-List

For Instagram it’s not possible at the moment. I suggest you capture their email, phone/whatsapp and keep conversation going there ;)