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Question

Broadcast Message to Customer aint working

  • February 12, 2026
  • 1 reply
  • 69 views

Ted
  • Up-and-Comer
Selected Outside 24hours window, I have 10,708 subscribers to Broadcast 
However when i select Reason = Promo and Updates, my subscriber turns 0

Anyone know what happened and how to fix it?

1 reply

Gustavo Boregio
Forum|alt.badge.img+7
  • Manychat Community Moderator & Expert
  • February 12, 2026

@Ted there have been recent updates to Messenger broadcasts, and now you need to use Marketing Messages (which are paid).

Check out the top 2 posts here:

https://community.manychat.com/product-updates

 

Hope this. helps!