BUG: Comment trigger not working (case sensitivity)

Question

I set up an automation for a post where if people comment with “don’t stop”, the automation should message the commenter. Its currently not working for anyone who comments “Don’t stop”.

The automation config claims that the trigger words are case insensitive. This is either wrong or there is a bug. Its very frustrating that I’m paying $25 per month for a broken automation!

This is the post: https://www.instagram.com/p/Da28V64NkG9/

automation: https://app.manychat.com/flowPlayerPage?share_hash=1075147_0eb9e2165edaffdea4041c50ea54b5b8c3b437a9

SumGenius · Answer

Couple of things can make a comment trigger fire for no one, so the fastest path is to isolate it rather than guess. The one I'd bet on is the apostrophe. "Don't" can be typed with two different apostrophe characters, a straight one and a curly one, and phones autocorrect to the curly version. If your keyword uses one and the comments come in with the other, it won't match, and case insensitivity wouldn't fix that.

Quickest way to know: temporarily change the keyword to a single word with no punctuation, like "track" or "dont", publish it, and comment it from a second account, not your own, since IG won't fire on the page owner's own comment. If it fires, the original keyword was the problem. If it still doesn't fire, it's your connection or permissions, not the keyword, which is a totally different fix.

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