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Question

Bug Report: Automation not triggering and invisible lines in Flow Builder

  • May 28, 2026
  • 1 comment
  • 8 views

JulianaMiranda

Hello,

I am experiencing two technical problems with my Instagram automations:

1. The automation is not triggering: When a user comments the keyword on my post/reel, the system does not publish the automatic reply in the comments, and it does not send the DM for the user to click and get the PDF. It simply doesn't work.

2. Bug in the Flow Builder: I cannot connect the blocks in the visual builder. When I click and drag to connect one step to another, the visual connection line does not appear. Even if I add a new step automatically, the connection line remains invisible. The blocks look isolated.

Can someone help me? Tks

1 reply

Fabio Gaulke
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  • Community Moderator
  • May 29, 2026

Hello, ​@JulianaMiranda!

 

This looks like it might be an issue with your browser cache. In addition to clearing your cache, it is a good idea to verify if your settings are configured as expected in this article: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

If you check everything and the problem persists, it will be necessary to open a ticket with the Manychat support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

 

Hope this helps! 🙏