Buttons are not working on Instagram DMs

Remember Instagram's 24-hour window: when the last interaction was more than 24 hours ago, automations pause until the user restarts the conversation.
Make sure the user's window is open and provide us with some additional information and screenshots.

Hi, this is not about the 24-hour window. The automation doesn’t work from the start. Users click on the buttons and the automation does not start.

The same thing happens to me. Automation is not activated when the keyword is commented on. Losing money.

My recommendation in this case is to remove the automation elements one by one and determine which one is causing the problem. If the problem persists, open a support ticket at https://help.manychat.com or

 

All right, thank you, I'll give this a try.

Anyone solved this problem? Here no solution. 

I’ve already refreshed the permission, but that didn’t work unfortunately.

I am trying to contact support, but in my portal I don’t have the “Get Help” option. It is so frustrating we’ve been having this critical issue for almost a week now and a support option is not even available to talk to Manychat directly.

The “Get Help” option does not show up in my portal, and when on the Manychat Help Center the “Get help” button doesn’t work. How do I get in touch with support?

Are you sure?
I'm sending you a new image with the steps to contact support.
First, you'll speak to a bot, and then you can contact a person.
Please try again or use another search engine.

Below is the screenshot of what I get. I’ve also tried from multiple browsers but still don’t have the “Get help” option, even though I have a PRO account.

Anyway, I’ve finally managed to contact support through an old support ticket and they said the issue is due to a bug on Meta’s side.

Thanks for your help

Excellent…
I'm so glad I could help you.
And yes, sometimes the problem is the meta.

Please mark a comment as "best answer" to close this thread.

Here’s the fix, it’s working now, follow these simple steps. 

https://community.instantdm.com/d/4-solution-inside-ig-automation-not-working-after-clicking-the-button

“I don’t see any buttons like the ones shown in that screenshot on Facebook.”