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Buttons Not Clickable on Mobile (Work on Desktop & Telegram)

  • January 27, 2026
  • 5 replies
  • 33 views
MAB
  • MAB
  • Rising Conversationalist

Hi everyone,

I’m facing a critical issue:

  • My chatbot sends a welcome message with "Yes" / "No" buttons. 

  • On desktop, buttons work perfectly. 

  • On Telegram, everything works. 

  • But on mobile (Facebook), the buttons appear but are not clickable — tapping does nothing. 

I’ve tested on multiple Android devices. Cleared cache, reinstalled Messenger, refreshed permissions but no fix.

This was working until last week, and no changes were made to the flow. 

Has anyone experienced this recently? Could this be a Meta-side issue?  Any workaround or fix?

Need help urgently, blocking client demos.

Thanks in advance!

Best answer by Fabio Gaulke

Hi Fabio,

Thanks for your response. I’ve tested this across multiple flows and on different mobile devices, and I’m seeing the same issue only on Facebook Messenger mobile.

 

Regards.

 

That's really odd… 

I'd suggest opening a ticket to Manychat's Support Team: How to get support from Manychat – Manychat Help

They will be able to investigate it further.

 

I wish I could help you more with that, but there's nothing we could do to fix it ourselves…

Wish you luck! 🤞

    5 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • January 27, 2026

    Hi, ​@MAB!

     

    It seems some issue with Facebook/Messenger, but does it happen to just one workflow or to anything you build for Facebook? Have you tested other automations?

     

     

    @fabio.gaulke | @monada.ag
    MAB
    • MAB
    • Author
    • Rising Conversationalist
    • January 28, 2026

    Hi Fabio,

    Thanks for your response. I’ve tested this across multiple flows and on different mobile devices, and I’m seeing the same issue only on Facebook Messenger mobile.

     

    Regards.

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • January 29, 2026

    Hi Fabio,

    Thanks for your response. I’ve tested this across multiple flows and on different mobile devices, and I’m seeing the same issue only on Facebook Messenger mobile.

     

    Regards.

     

    That's really odd… 

    I'd suggest opening a ticket to Manychat's Support Team: How to get support from Manychat – Manychat Help

    They will be able to investigate it further.

     

    I wish I could help you more with that, but there's nothing we could do to fix it ourselves…

    Wish you luck! 🤞

    @fabio.gaulke | @monada.ag
    MAB
    • MAB
    • Author
    • Rising Conversationalist
    • January 30, 2026

    Hi Fabio,

    Thanks a lot for your response, already i opened a ticket with the support and waiting for their help.

    Regards,

    MAB

      teiki
      • teiki
      • Up-and-Comer
      • February 6, 2026

      Same issue here. I’ve done everything AI Bot and Support have said :

      1. Refreshed permissions
      2. Turned automations off and on
      3. Verified Advanced Messaging settings in Facebook admin….

      And it’s still happening :(

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