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I’ve set up the Manychat automation so that when they comment a specific word, they should get an automated DM with a link to my lead magnet, but loads of people have commented and not received the message. Can anyone explain why this is?

 

Cheers

​@Jonny refresh your manychat permissions and recheck your all setups.if your issue not solved.lets contact me.

Hey there, where can I refresh my permissions exactly?

 

Thanks

Hey ​@Jonny check here:

https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

 

Thanks! Just tried it now - let’s see!

Hi ​@Jonny did you solve your issue?

Hi ​@Jonny did you solve your issue?

Nope, still not working. Can you please help me with this? Currently I am paying for a service that isn’t doing its job unfortunately😅

And it’s really hurting my business!

 

Thanks in advance and kind regards

Hi ​@Jonny - could you please submit a ticket with all the details so our support team can assist you? You can submit it through this link https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

Hi ​@Jonny - could you please submit a ticket with all the details so our support team can assist you? You can submit it through this link https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

done thank you! I look forward to hearing from the team

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