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Can anyone explain why my automation on IG does not automatically send them a DM?

  • August 2, 2025
  • 8 comments
  • 110 views
Jonny

I’ve set up the Manychat automation so that when they comment a specific word, they should get an automated DM with a link to my lead magnet, but loads of people have commented and not received the message. Can anyone explain why this is?

 

Cheers

    8 replies

    Aafia Umair
    • Aafia Umair
    • Smooth talker
    • August 2, 2025

    ​@Jonny refresh your manychat permissions and recheck your all setups.if your issue not solved.lets contact me.

    Jonny
    • Jonny
    • Author
    • Up-and-comer
    • August 4, 2025

    Hey there, where can I refresh my permissions exactly?

     

    Thanks

    Gustavo Boregio
    Forum|alt.badge.img+7
    • Gustavo Boregio
    • Community Moderator & Expert
    • August 4, 2025

    Hey ​@Jonny check here:

    https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

     

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
      Jonny
      • Jonny
      • Author
      • Up-and-comer
      • August 4, 2025

      Thanks! Just tried it now - let’s see!

        Raquel C
        Forum|alt.badge.img+3
        • Raquel C
        • Former Manychat Community Manager
        • August 7, 2025

        Hi ​@Jonny did you solve your issue?

        Jonny
        • Jonny
        • Author
        • Up-and-comer
        • August 14, 2025

        Hi ​@Jonny did you solve your issue?

        Nope, still not working. Can you please help me with this? Currently I am paying for a service that isn’t doing its job unfortunately😅

        And it’s really hurting my business!

         

        Thanks in advance and kind regards

        Raquel C
        Forum|alt.badge.img+3
        • Raquel C
        • Former Manychat Community Manager
        • August 18, 2025

        Hi ​@Jonny - could you please submit a ticket with all the details so our support team can assist you? You can submit it through this link https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

          Jonny
          • Jonny
          • Author
          • Up-and-comer
          • August 18, 2025

          Hi ​@Jonny - could you please submit a ticket with all the details so our support team can assist you? You can submit it through this link https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

          done thank you! I look forward to hearing from the team

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