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Can I have multiple agents working simultaneously?

  • 21 March 2024
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I have 5 comercial agents that work from WhatsApp. Can my account have those 5 employees working simultaneously and receiving an equal number os leads? And can they have access to the other comercial agent’s leads? 

 

Is there a tutorial video or blog post teaching how to do this? 

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Best answer by Digitalmateus 21 March 2024, 17:58

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Userlevel 4

yes, you can have them all.. 

and yes, they can receive equal number of leads or even randomly 

you can set this at settings  / team members.. make sure you give them the proper role (live agent)

 

I don’t know of a tutorial but if you need help with this let me know.

Digital platfrom

yes, you can have them all.. 

and yes, they can receive equal number of leads or even randomly 

you can set this at settings  / team members.. make sure you give them the proper role (live agent)

 

I don’t know of a tutorial but if you need help with this let me know.

I have 4 sales agents that work from Instagram messages. Can my account have those 4 employees working simultaneously and receiving an equal number of leads? And can they have access to the other sales agent’s leads? If so what tool inside manychat allows this? Thanks

Userlevel 4

yes, you can set your agents on the team menu. there you can give them live seat and set all the permissions, including if they are allowed to see other agents chats or not. 

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