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Question

Can't change Instagram account connected to Manychat

  • July 22, 2024
  • 2 comments
  • 332 views
azwealth

Hello,

I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.

For some reason, the “remove account” button is not displaying.

      2 replies

      laurenefritsch

      same problem. I have many biz accounts via my main Facebook account and can’t get the right insta to connect

       

      AfroKandy
      • AfroKandy
      • Up-and-comer
      • June 27, 2025

      Support@manychat.com

      Hi team,
      I accidentally connected the wrong Instagram account to ManyChat.
      I’ve disconnected it in my Meta Business Settings and logged into the correct Instagram Business account for my brand (AfroKandy), but ManyChat keeps showing the wrong IG and won’t refresh.
      Please clear the cached Instagram connection so I can connect the right one.
      Thank you!
      – AfroKandy

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