Can't connect automation to Meta ad

That error means Meta requires your Message Template (the first message in your flow) to include actual text content before any buttons or quick replies.

Fix:

1. Go to your ManyChat automation

2. Make sure the first message block has text - something like "Hey! Thanks for reaching out" - not just buttons or carousels alone

3. The first message should be a single content block (text or image) with buttons/quick replies attached to it

4. Important: Remove any variables (like First Name, etc.) from that first message - Meta doesn't allow them in ad opt-in messages

5. Save the flow, then reconnect to your ad in Ads Manager

If it still doesn't work, try accessing Ads Manager in Incognito mode and reconnecting.

Hey ​@SumGeniusAI, I had already done all of those steps.  I had another ad account active and for some reason MC connected to that one, not to the one I had built the campaign in.  So I just rebuilt it in the new campaign.  

Thanks!

Hi ​@lsatqueens , in that case a simple solution could be to  refreshing your Instagram permissions in ManyChat.
You can do this by going to your ManyChat account and clicking Help → Refresh Permissions

Also for Ads, is better to set it up a IG Ads Trigger for you campaing. This a guide on how to it.https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger

Hope this helps!

Catalina Rendon

O sorry, it is resolved now. Changing the ad account fixed it. 

Thanks!