When I look at setting and click Messenger it has a blue “connect” button. When I click that and scroll to the page/messenger account it’s greyed out and already says “connected”. However there are no options and no way to manage it or use it as a trigger. Instagram is there, Facebook is not.
Now in a different account the client has that Facebook/Messenger page connected so thinking that’s the problem I disabled it, but still no luck. I’m stumped.
Further when I go to “add channel” Facebook says, reconnect. When I click that. It just goes back to the connection page where “connected” is greyed out.
Solved
Can't connect Facebook Messenger.
Best answer by Gustavo Boregio
If you have access to the previous Manychat account, go ahead and disconnect the old account and remove Manychat entirely. Then try to connect again to a new Manychat account.
If you don’t have access, you’ll need to contact support so they can help you disconnect and connect to a new account.
At the bottom of this article you’ll find how to open a ticket for these cases:
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
+6
If you have access to the previous Manychat account, go ahead and disconnect the old account and remove Manychat entirely. Then try to connect again to a new Manychat account.
If you don’t have access, you’ll need to contact support so they can help you disconnect and connect to a new account.
At the bottom of this article you’ll find how to open a ticket for these cases:
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
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