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I’ve been trying to connect my Instagram and Facebook account to ManyChat, but the platform simply won’t link properly.

Although ManyChat appears as a connected app in both Facebook and Instagram settings, the account doesn’t fully connect — I can’t access the automation setup screen, and the system behaves as if there’s no connection.

I’ve already gone through all the available troubleshooting steps (clearing cache, switching browsers, checking permissions, reconnecting pages, logging out and back in, etc.), but nothing has worked.

The Facebook Page and Instagram profile were never connected to any other ManyChat account in the past.

Can you please investigate and help me finally complete the connection?

Hey, ​@katarzyna_czernek!

 

That's an odd situation… Have you tried to remove completely your IG and FB channel from your Manychat account and reconnecting it via Meta Business Suite?

 

If this doesn't work, I'd suggest opening a ticket to the support team: How to get support from Manychat – Manychat Help

 

Hope this helps! 🙌

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