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Question

❗Can’t connect WhatsApp Channel – “Something went wrong. Please try again or contact support

  • November 24, 2025
  • 2 replies
  • 11 views

Dr Muravnik

Hi everyone 

I’m trying to connect my WhatsApp Channel in Manychat.
I go through the setup, but when I reach the final step I get this error message:

“Something went wrong. Please try again or contact support.”

I attached a screenshot of the error screen.

A few details:

  • I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it).

  • I’m following the standard WhatsApp setup wizard from Manychat.

  • The error appears right after I try to connect the number.

Has anyone faced this issue before or knows what could be causing it?
Any help or workaround would be really appreciated 
 

Thank you!

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • November 24, 2025

@Dr Muravnik to start you have to be on the PRO plan for WhatsApp, since the Free plan does not support WhatsApp.

More details here: https://manychat.com/pricing

If it still keeps failing once you’re in Pro, then you may have issues with your Meta account. If that’s the case you’ll need to contact support for help.


Dr Muravnik
  • Author
  • Up-and-Comer
  • November 24, 2025

@Gustavo Boregio Thank you for your response.
I already create a Pro account and opened a ticket for support , maybe because the business is not verified yet, so it block me.

I am waiting for the support to be replied