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Question

Can't create campaign

  • February 10, 2026
  • 2 replies
  • 8 views

rence115
Hi, it always shows like this.
can’t broadcast a message even though this page is connected on my fb account.

 

2 replies

Gustavo Boregio
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  • Manychat Community Moderator & Expert
  • February 10, 2026

Hey ​@rence115 if you have already shared accounts that you have full access to, then you’ll need to contact support to get their help.


Gustavo Boregio
Forum|alt.badge.img+7
  • Manychat Community Moderator & Expert
  • February 10, 2026

As it says there, make sure you have an active Ad account in the same business portfolio as your Facebook Page, and that you’re an admin with full access to all 3 assets (business portfolio, facebook page and ads account).

If you check all these boxes, and have shared as instructed, then support will need to look into it to see what’s happening in this specific case.

When you contact them, I suggest you send a loom video explaining exactly what you’re doing, showing them that you’re admin on all 3 mentioned assets, and sending them IDs for each asset if you can. This will help them find the issue and help you faster.