Hi everyone! 👋
I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.
🧩 The problem:
I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).
Everything appears correctly linked:
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Instagram account → Connected under Integrations
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Facebook Page → Full Control access for both admins
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Instagram Messaging permissions → active
However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.
Only the following Instagram triggers are available:
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Message Received
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Story Reply
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Post & Reel Comments
There’s simply no option to trigger an automation when a new user follows our account.
⚙️ What we’ve already done:
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Rechecked all permissions and roles in Facebook Business Manager
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Ensured the Instagram account is professional (business) and properly linked to the Facebook Page
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Activated Handover Protocol and granted ManyChat all necessary permissions
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Contacted both Meta and ManyChat support, but haven’t received a clear solution yet
🧭 Goal:
We’d like to send a short welcome message to new Instagram followers offering 3 quick options.
💬 Questions:
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Has anyone recently managed to use or activate an “Instagram: New Follower” trigger?
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Has Meta officially deprecated this event from the API, and if so, what’s the best approved alternative (e.g. Comment → DM, Story Reply, Ref URL)?
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Any updates from the ManyChat team on future support for follower-based automations?
Thank you so much in advance for any info, screenshots, or shared experiences 🙏