Hi all,
Got an issue I need really quickly fixing, I can’t create new automations to reply to comments on IG?
Others with accounts can, I get an error message when making them? Is there any support that can help?
Thanks!
Can't create new automations
+3Hi
There is an official status update regarding this exact issue (https://status.manychat.com/cmpmq6f3o0dhvnrm0y76x6gxc). Manychat is currently investigating a bug where publishing a quick Automation with a Comment Trigger connected to a specific Post or Reel causes a "Couldn't create Automation" error message to pop up.
While the team works on a definitive fix, there are two workarounds you can use right now to bypass this:
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Switch the trigger settings from a specific post to "Any post or reel".
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In the Automations tab, follow this path: "+ New Automation" -> "+ Start From Scratch" -> "Start from a blank canvas" -> "+ New Trigger" -> select the "User comments on your Post or Reel" Trigger. From there, you can choose the "Specific Post or Reel" option without experiencing the issue.
If the workarounds do not work for you, it will be necessary to open a ticket with the Manychat support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps!
Thank you, that’s superhelpful. The blank canvas method works :)
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