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Question

Can't finish the payment for pro account

  • April 24, 2026
  • 1 comment
  • 8 views

Ted Business Chinese

Dear Manychat team,
I can’t finish the payment for pro account due to the system mistakenly recognized me as a Brazilian (I am Taiwanese).
Therefore, the payment page require’s me to provide Brazilian’s CNPJ to finish the payment(the member fee is higher also….). Could you help me solve the issue?

(PS. I went to Brazil for business trip last month and opened manychat account when staying there)

1 reply

rodrigo_silvano
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Hey ​@Ted Business Chinese 

Please open a ticket to support here: https://help.manychat.com/hc/en-us/p/get_support_page