Skip to main content
Question

Can we trigger the automation with every dm and not a specific keyword.

  • December 25, 2025
  • 1 reply
  • 10 views

tharusha

Basically I want it so that any dm thats sent to me will trigger the automation. Im aware of the default response, but this is not what im looking for.  I want my automation to read any dm, use ai to understand it and reply to it.

Thanks.

1 reply

rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • December 26, 2025

Hey ​@tharusha 

You have two options to achieve what you’re looking for:
 

  1. Using Default Reply → all the messages that doesn’t “fit” to any of your automation triggers, go through it.
  2. Using User sends a message trigger and select “Recognize intention of a message”. To use this option, you need to purchase the Manychat AI add-on for only $29/month.
     

If you want to know more about the Manychat AI add-on, please read this article: https://help.manychat.com/hc/en-us/articles/14281227789468-Power-up-your-chat-marketing-with-Manychat-AI