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Hi ManyChat community.  I NEED HELP!  I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts.  I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts.  The troubleshooting & FAQ page is not helpful. 😕

 

UPDATE: I FINALLY FIGURED IT OUT!!!!

Hey ​@SigridDabelsteinPhoto not sure if you already saw this, but here's some documentation and instructions that may be helpful:

https://help.manychat.com/hc/en-us/articles/14281290924444-How-to-connect-Instagram-to-Manychat

https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat

I suggest you either login to the Facebook account with access to the Business Manager, or login to your business IG account in your browser (using the user and password). This should ensure you're able to select the correct account when connecting to Manychat.

Hope this helps!


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