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Question

Cannot reactivate my account

  • August 29, 2026
  • 2 comments
  • 40 views

calvinsee

Any solutions? Any solutions?
I just completed a fresh payment attempt: I entered my card, went through Secure2u/3D Secure bank approval, and Stripe's checkout showed a successful green confirmation on my end. Despite that, my ManyChat account still shows Subscription: EXPIRED, with Marketing Automation and ManyChat AI both Disabled, and the Activate buttons are still greyed out and non-functional. I have tried this with multiple different bank cards, and every bank confirms the charge was approved. This looks like Stripe is confirming payment but ManyChat's system is not receiving or processing that confirmation to reactivate my account.

 

2 replies

rodrigo_silvano
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Hey ​@calvinsee 
Did you check you bank account balance? Did you get charged on your card? 

If the payment was successfully on your end, please contact Manychat support and will be able to help you with this. Here’s a link for that: https://help.manychat.com/hc/en-us/p/get_support_page

And here’s a link about payment issues that you might find useful: https://help.manychat.com/hc/en-us/articles/14281375773340-Why-is-my-payment-not-going-through


kriatattoo
  • Up-and-comer
  • September 1, 2026

It is happening to a lot of people apparently, myself included