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Cannot receive instagram direct message on free trial

  • March 21, 2025
  • 2 replies
  • 25 views

BoyanY

Hey guys, I just activated my account and whenever I have someone text me via direct message on Instagram, I don’t receive anything on the Manychat platform, I also cannot seem to find the bot the page is referring to. Any suggestions?

Best answer by rodrigo_silvano

Hey, ​@BoyanY 

Go to live chat → click to see all the conversations.

 

If it doesn’t work, follow these instructions: https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat

 

Let me know if this helps 🙂

2 replies

rodrigo_silvano
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  • Manychat Community Moderator
  • Answer
  • March 21, 2025

Hey, ​@BoyanY 

Go to live chat → click to see all the conversations.

 

If it doesn’t work, follow these instructions: https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat

 

Let me know if this helps 🙂


BoyanY
  • Author
  • Up-and-Comer
  • April 2, 2025

Hey there, everything worked out in the end, thanks!