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Question

CANT FIND REFRESH PERMISSIONS BUTTON

  • June 12, 2024
  • 4 replies
  • 91 views

home_is_my_happyplace

OK.  MY AUTOMATION STOPPED AND I WAS TOLD BY SUPPORT TO REFRESH PERMISSIONS BUT I CAN’T FIND THE BUTTON?  I CLICKED “HELP” AND IT IS NOT THERE AS SHOWN IN A SCREENSHOT BY SUPPORT.

 

4 replies

Valentina Gatica

Podrías pasarme el contacto de soporte técnico, es que tengo problemas también y no se por donde escribirles 


Gustavo Boregio
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  • Manychat Community Moderator
  • June 12, 2024

@Valentina Gatica support@manychat.com or support.manychat.com

@home_is_my_happyplace If you click the 'Help' on the bottom left you should see 'Refresh Permissions'

 

 

If it’s not there, try going to Settings > Pick the Channel (Instagram, Facebook, etc) and on the channel page there should be a Refresh option.

If you still don’t see it, it may be that you are not an Admin on the page and cannot perform this action.

If none of these work, you’ll need to get support to help you.


home_is_my_happyplace

it’s not there!

It’s not under help and i only have an API settings and it’s not there either?


Gustavo Boregio
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  • Manychat Community Moderator
  • June 12, 2024

Then you’ll need to get help from Support unfortunately… :(