Hi,

I just replicated the issue and I was able to hear the voice. Please make sure your ManyChat app is up-to-date and also have proper permissions in the phone. If the issue persists, you can try on another device and let us know.

Thanks,

Sajith

Hi Sajith

I already checked the app is up to date and not only my device, my other partners’s devices also cant click play the replied voice message, but i did try to send voice message using my own fb profile to the page, i can play my own voice message in manychat, 

So you are facing the issue with just one particular chat or voice?

Hi Sajith

Voice message from customer sent through messenger but i cant hear in manychat app, now i am having almost all customers’ voices message that i cant hear / play the voice message