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Question

Capture Keyword used to trigger an automation

  • July 30, 2024
  • 9 replies
  • 86 views

andremoura

It would be amazing if we could capture the keyword that triggered an automation.

For example, if you have multiple keywords you can see which one was used. If we have a keyword trigger like begins with or contains (let's say the key word is MENU and someone sent MENU123. We can get and manipulate MENU123 in different ways...) we could get the whole thing and manipulate. This can open a world of opportunities for us.

9 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • July 30, 2024

You have that already, use the ‘Last Text Input’ field ;)


andremoura
  • Author
  • Chat Surfer
  • July 30, 2024

hey @Gustavo Boregio 

I have tried to find this and I couldn't.

Is it available for Whatsapp and Instagram?


Gustavo Boregio
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  • Manychat Community Moderator
  • July 30, 2024

Yeap it’s available for all channels.

 


andremoura
  • Author
  • Chat Surfer
  • July 31, 2024

Crazy. It wasn't avaible for me.

I had to go to Default Reply and copy a message from there, with this variable. Now it's working. 🤷🏻

Thanks! :-)


Raquel C
Manychat Team Member
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  • Manychat Community Manager
  • August 1, 2024
NewDelivered

andremoura
  • Author
  • Chat Surfer
  • August 2, 2024

@Raquel C i make it work with messages sent via DM. Is there anyway to do the same with posts/reels comments that triggered the automation?


andremoura
  • Author
  • Chat Surfer
  • August 11, 2024

@Gustavo Boregio Do you know if there's anyway to do this if what triggered from a Post comment?


Gustavo Boregio
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  • Manychat Community Moderator
  • August 12, 2024

@andremoura no, Manychat does not the comment content.


andremoura
  • Author
  • Chat Surfer
  • August 12, 2024

:-(