My card is working and active. I have made payments to manychat using the same card for the previosu months as well but since yesterday - even though i renew subscription (pay with link and pay without link - tried both methods), it processes the card successfully only to bring me back on the dashboard page and there i see the renew subscription message again. No error, no payment failed, no card declined message - just shows me the the renew subscription message box again. This is a business critical issue for me - need this enabled so that i can set my workflows live.
Notw: i have used the same card to make payments for the previosu month as well
and i have followed the instructions in this link as well - “https://help.manychat.com/hc/en-us/articles/15404249418524-Payment-issues-for-Manychat-users-in-India” but still not working.
Solved
Card working - but subscription not renewed
Best answer by ecult
Already done that before posting but the issue has now been closed - the support team sent me a payment link to resolve the payment issue.
+4Hey,
I’m sorry to hear that you’re facing a payment issue. 😕
Did you try to clean the cache and cookies from your browser?
Please try that and let me know if it helped.
Already done that before posting but the issue has now been closed - the support team sent me a payment link to resolve the payment issue.
+4Thank you for your feedback,
I’m glad that Manychat support already resolved the issue. ☺️
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.