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Question

Charged for "Contacts" ?

  • June 1, 2026
  • 1 comment
  • 6 views

Ean Wood

I just found out I am being billed based upon old contacts from different actions. 

Why would I be getting charged each  month for contacts that I am not going to do anything with?

THis is insane.

Are you all clearing out your contacts each month so you don’t get charged for this?

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • June 2, 2026

Hey ​@Ean Wood if you’re on the legacy plans where you’re charged for total number of contacts (which you probably are), then it’s a good idea to periodically delete old contacts who haven’t engaged in a long time so you keep your Manychat bill lower.

This is particularly true for Instagram contacts, where you have absolutely no option to reengage them at all!

If you delete a contact and they engage again with your content they’ll become a subscriber again. You’ll lose the information that you had before (tags, fields, etc), but the automations should work normally.