Charged for "Contacts" ?

Question

I just found out I am being billed based upon old contacts from different actions.

Why would I be getting charged each month for contacts that I am not going to do anything with?

THis is insane.

Are you all clearing out your contacts each month so you don’t get charged for this?

Gustavo Boregio · Answer

Hey ​@Ean Woodif you’re on the legacy plans where you’re charged for total number of contacts (which you probably are), then it’s a good idea to periodically delete old contacts who haven’t engaged in a long time so you keep your Manychat bill lower.This is particularly true for Instagram contacts, where you have absolutely no option to reengage them at all!If you delete a contact and they engage again with your content they’ll become a subscriber again. You’ll lose the information that you had before (tags, fields, etc), but the automations should work normally.

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