Hello,
I am facing a problem.
and don’t know if it’s normal.
in de organic automation (comment on post) it’s working fine.
But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation.
but when people comment the word in the add then it don’t work. Is this normal?
+4Hi
Comment automations created for organic posts do not work on ads. When a post or reel is used in a paid campaign, Meta treats comments differently, so the organic comment trigger won’t fire.
For ads, you need to use a Facebook Ads Trigger instead. This is the correct setup to trigger automations from comments or clicks on ads.
Here’s the official step-by-step guide from ManyChat that explains how to configure it properly:
👉 https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-Trigger
Once you set up the Ads Trigger, your automation will work as expected for people interacting with the ad.
Hope this helps!
Cheers,
Cata Rendon
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