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Question

click to add-comment on reel

  • December 30, 2025
  • 1 reply
  • 10 views

YogaInnerYu

Hello, 

 

I am facing a problem. 
and don’t know if it’s normal. 
in de organic automation (comment on post) it’s working fine. 

But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation. 

but when people comment the word in the add then it don’t work. Is this normal? 

1 reply

cata_rendon
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  • Manychat Community Moderator
  • December 30, 2025

Hi ​@YogaInnerYu 

 

Comment automations created for organic posts do not work on ads. When a post or reel is used in a paid campaign, Meta treats comments differently, so the organic comment trigger won’t fire.

 

For ads, you need to use a Facebook Ads Trigger instead. This is the correct setup to trigger automations from comments or clicks on ads.

 

Here’s the official step-by-step guide from ManyChat that explains how to configure it properly:

👉 https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-Trigger

 

 

Once you set up the Ads Trigger, your automation will work as expected for people interacting with the ad.

 

Hope this helps!

Cheers,

Cata Rendon