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Question

Close all my accounts if I don't get the help I need

  • March 9, 2026
  • 3 comments
  • 19 views

Lee1989

 

Hello, 

I need to know if I can message my contacts please, as if not, you need to stop charging for people that I cannot message. At the moment, I can only contact the 317 people, not the 26,000, if there is no way of doing this then I should only be charged for the 317. If there is a solution, please share it, as it is critical for my business. 

 

Thanks 

3 replies

Gustavo Boregio
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  • Community Moderator & Expert
  • March 9, 2026

@Lee1989 you can delete users.

There’s a very good video from ​@Joren Wouters on how to do it here:

 


Lee1989
  • Author
  • Up-and-Comer
  • March 9, 2026

Thanks for the help ​@Gustavo Boregio but I want to contact them, not delete them, obviously if I can’t contact them, then I will delete them 


Gustavo Boregio
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  • Community Moderator & Expert
  • March 9, 2026

@Lee1989 got it!

So you can’t contact them directly unfortunately due to the rules imposed by Meta.

You can export the PSIDs and use them as a custom audience in Ads Manager…

Or you can delete them to keep your billing down.