I’m having an issue with the Manychat coexistence mode with WhatsApp Business. It’s my first time connecting, everything seemed fine, but when testing incoming messages, I’ve sended messages from 4 different numbers: only 2 of them reach both Manychat and WhatsApp Business, while the other 2 only arrive on WhatsApp, not on Manychat. Does anyone know what could be happening?

With these numbers, even if I start the conversation from Manychat, I can send messages and the number receives them, but no reply shows up in Manychat. I have no idea what’s causing this, I already deleted and reconnected the integration twice.

Summary
Manychat + WhatsApp in Coexistence Mode

Test results:

• 2 numbers OK (Sending and Receiving via Manychat).

• 2 other numbers: I can send through Manychat, but cannot receive messages in Manychat from them.