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Question

collaborative??

  • September 26, 2024
  • 1 reply
  • 23 views

CGDrean

I have set up my account connected to my Instagram via Facebook. I’m trying to set up automations but for any of my reels or posts it says they are collaborative therefore they can’t automate comments. But they are my posts/reels from MY Instagram. Can anyone help?

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • September 27, 2024

Hi, @CGDrean!

 

If this Reel of yours isn't collaborative, I would recommend you to Refresh Instagram Permissions (Settings/ Instagram/ Refresh Permissions).

 

If that doesn't work, get in touch with Manychat's Support Team, opening a ticket at https://help.manychat.com/ 😉