How do I set up a comment automation so that users only receive an automated message once, rather than every time they comment on a video?
Ideally, I want to capture new followers or non-followers who comment and haven’t heard from us before.
Right now, sending a DM every time someone comments starts to feel spammy — so looking for a smarter way to handle this.
Best answer by Mel E
Ah ok - in that case I would set the trigger to fire on all posts/reels & where ‘any comment’ fires the automation. Then build an automation where the user is immediately that tagged they have commented, then use a condition to check for the tag, which is then followed by a welcome message if they don’t have the tag, like this:
This will filter out those who have commented before and nothing more will happen, but those who haven’t commented, (the red line), will receive your Welcome message. Beware though of two things: firstly once this is live, it will only tag going forward, not anyone who has commented historically, and secondly, users may not be expecting a DM from you just from their comment (unless this is made obvious in the content) so it ‘could’ add a little friction (but much less from them receiving a DM from every comment!)
I have the exact same issue.
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Hi Mel thank you, what would we use as the specific key word, as it specifically asks for it?
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Hey Mel — this is where the issue is. I’m not looking to use a keyword trigger. It’s meant to go out to anyone who comments on any reel, but only once per user, never again.
The idea is for it to act as a one-time intro message for new people engaging in the comments.
+2Ah ok - in that case I would set the trigger to fire on all posts/reels & where ‘any comment’ fires the automation. Then build an automation where the user is immediately that tagged they have commented, then use a condition to check for the tag, which is then followed by a welcome message if they don’t have the tag, like this:
This will filter out those who have commented before and nothing more will happen, but those who haven’t commented, (the red line), will receive your Welcome message. Beware though of two things: firstly once this is live, it will only tag going forward, not anyone who has commented historically, and secondly, users may not be expecting a DM from you just from their comment (unless this is made obvious in the content) so it ‘could’ add a little friction (but much less from them receiving a DM from every comment!)
Hi thank you so much for the detail!
We do run into this issue though, any ideas?
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+3That’s it! 🙌
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