I am running an automation of comment reply that isn’t working properly. Sometimes, it works, sometimes, it doesn’t. Same posts, same trigger words. I already refreshed the permissions but it didn’t change anything. The leads comment but it doesn’t iniciate the automation (only half the time). Trying to talk to someone on support for days but it is impossible!
Question
Comment Reply Automation NOT WORKING (properly)
+4Hey
I’m sorry to hear that!
Sometimes, Meta has some limitations, and Manychat is unable to send the automation to those contacts. For example, if a user comments on your post/reel and that user has some restrictions given by Meta, Manychat can’t send them the automation.
How many days did you contact Manychat's support?
Hey
I’m sorry to hear that!
Sometimes, Meta has some limitations, and Manychat is unable to send the automation to those contacts. For example, if a user comments on your post/reel and that user has some restrictions given by Meta, Manychat can’t send them the automation.
How many days did you contact Manychat's support?
is way too many peolple to have this limitation, i am losing half my leads, burning money
trying for support for two days now, many hours waiting for nothing
The same issue is going on with my account as well and ManyChat’s resolution is generic and useless. Support response was also absolutely not helpful.
+4
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