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Comment triggers failing or behave inconsistently

  • January 22, 2026
  • 1 reply
  • 46 views
karifuentes

Hi everyone. 
I’m new to using this tool, and I am having this problem that I haven't been able to fix by myself, so I think it might be something else. 

My Instagram comment automations are not working properly.  Comment triggers fail or behave inconsistently … is someone else having this issue, or is it something I might be doing wrong?

    1 reply

    cata_rendon
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    • cata_rendon
    • Manychat Community Moderator
    • January 22, 2026

    Hi ​@karifuentes  I’m sorry to hear you’re experiencing issues with your IG Comment automations — I know how frustrating this can be 😭.

     

    1. Instagram permissions

      You can do this by going to your ManyChat account and clicking Help → Refresh Permissions.

    2. Follow the official IG automation troubleshooting guide
      This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
      https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
    3. Check for platform-wide issues
      Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
      https://status.manychat.com/
    4. One-time trigger behavior
      Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

    Hope this helps, and dont worry, the community is here to help you while you learn

    Abrazo,
    Cata Rendon

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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