Hey, ​@Reykjavik Sketcher 

The template you’re using is only for comments on posts or reels. If you want to activate an automation for stories or DMs, you need to create another flow.

Using templates, you have these options:

• For stories:

• For DMs:

Also, you can make your own flow. For that, go to automation tab and click on “+ new automation”

Then, choose the trigger (you can add more than one):

After that, you can create a flow as you like.

Let me know if this helps

Set up, I just tested it out with another account but it didn’t trigger the flow

​@rodrigo_silvano I tried the Stories template (see above) but it doesn't seem to be triggering 

Hey, ​@Reykjavik Sketcher 

Let’s check something. Refresh your account permissions: click on help button → refresh permissions.

If it doesn’t work, check this help article: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

Let me know how it goes.

Hi ​@rodrigo_silvano 

I followed the steps but it hasn’t worked. Everything was already pointing to Manychat and I appear to be on the newer version. I really don’t know what to do. The only odd thing in Facebook is that the Messenger receiver is grey’d out and there are 2 Manychat connected apps at the top - should I remove one?

​@Reykjavik Sketcher When you click on ‘View Permissions’, are all the toggle buttons activated?

this is what it shows ​@rodrigo_silvano 

​@Reykjavik Sketcher check this help article and follow all the steps: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

If, all of this doesn’t work, at the end of the article there is a link to contact the Manychat support team.

Thank you so much for your help ​@rodrigo_silvano I contacted the support team and they gave me a workaround for reconnecting my facebook account and it all works now, phew!!