Skip to main content
Question

Conect Via Meta doesn't work

  • October 27, 2025
  • 25 replies
  • 239 views

FitOperator

It says:

‘You can't log in with this Instagram account

Try using a Facebook account that you know is connected to this Instagram account.’

 

But the Instagram account is connected to the Facebook page that is owned by the Facebook profile. I can see the connection in page settings and also in Meta business suite so I don't know why I'm getting this error. It's frustrating.

 

25 replies

fescolarique
  • Rising Conversationalist
  • 12 replies
  • October 27, 2025

While your accounts may appear connected in your settings, the error message indicates a broken or outdated system-level link between your Facebook and Instagram accounts. The most reliable solution is to force a complete re-sync by disconnecting and then re-linking the accounts.

ManyChat requires an Instagram Professional account (either a Business or Creator account) to function properly

For reference:
How to connect Instagram to Manychat


Steve L
  • Rising Conversationalist
  • 6 replies
  • October 27, 2025

While your accounts may appear connected in your settings, the error message indicates a broken or outdated system-level link between your Facebook and Instagram accounts. The most reliable solution is to force a complete re-sync by disconnecting and then re-linking the accounts.

ManyChat requires an Instagram Professional account (either a Business or Creator account) to function properly

For reference:
How to connect Instagram to Manychat

How do you disconnect and re-connect the accounts?


fescolarique
  • Rising Conversationalist
  • 12 replies
  • October 27, 2025

Search for Meta Account Center and Meta Business Suite


Conectacontuesencia

I’m used to logging into Business Manager using my Facebook account.
In this case, I only have the Instagram login option available.

Is there anyone who can help us solve this?

STEPS I’ve tried:

  • Made sure my Account Center has Instagram, Facebook, and Meta all linked and sharing login information.

  • Checked my Business Manager and granted all permissions to my Instagram login account.

  • Verified that my Facebook Page is linked to Instagram.

However, I still can’t log in.
I need permission to activate messaging for new followers — does anyone know how to enable permissions without going through this protocol?

Thanks in advance!


fescolarique
  • Rising Conversationalist
  • 12 replies
  • October 29, 2025

@Conectacontuesencia 

Have you tried to connect an Instagram account via the Meta Business Suite?

 

 

For reference:

How to connect Instagram to Manychat


Conectacontuesencia

The screen Is showed when I try to activate messaging for new followers is the same FitOperator screenshot. I dont have option to conect from meta bussines suite. Any advice? Thanks in advance


Conectacontuesencia

@Conectacontuesencia 

Have you tried to connect an Instagram account via the Meta Business Suite?

 

 

For reference:

How to connect Instagram to Manychat

The screen Is showed when I try to activate messaging for new followers is the same FitOperator screenshot. I dont have option to conect from meta bussines suite. Any advice? Thanks in advance


  • Channel Explorer
  • 19 replies
  • October 30, 2025

@FitOperator Hi

It's a Facebook system bug. And finally I found solution for this. Same issue happened with me before. Now, I've fixed.


Steve L
  • Rising Conversationalist
  • 6 replies
  • October 30, 2025

@FitOperator Hi

It's a Facebook system bug. And finally I found solution for this. Same issue happened with me before. Now, I've fixed.

Would you be so kind to share how you fixed it please?


  • Channel Explorer
  • 19 replies
  • October 30, 2025

@Steve L yes sure


phenriky
  • Up-and-Comer
  • 9 replies
  • October 30, 2025

@Steve L yes sure

How you resolved it please?


MasonOusey
  • Up-and-Comer
  • 4 replies
  • October 30, 2025

I have the same issue


fescolarique
  • Rising Conversationalist
  • 12 replies
  • October 30, 2025

@Conectacontuesencia 

 

Try to disconnect all accounts and reconnect again, note that all accounts must be in the same business portfolio

 

In Manychat configurations > channels, first connect fb account then Instagram account 


  • Channel Explorer
  • 19 replies
  • October 30, 2025

@fescolarique it will not work anymore


phenriky
  • Up-and-Comer
  • 9 replies
  • October 30, 2025

@Conectacontuesencia 

 

Try to disconnect all accounts and reconnect again, note that all accounts must be in the same business portfolio

 

In Manychat configurations > channels, first connect fb account then Instagram account 

i did it, but now the option of msg to new follow dont’t appear to create OMG.


fescolarique
  • Rising Conversationalist
  • 12 replies
  • October 30, 2025

@phenriky Have you tried to add Facebook account as a login account in Manychat? Im not speaking about adding a new channel


phenriky
  • Up-and-Comer
  • 9 replies
  • October 30, 2025

@phenriky Você já tentou adicionar sua conta do Facebook como conta de login no ManyChat? Não estou falando de adicionar um novo canal.

Yes, since i created my manychat i use the facebook to login


teeeqs
  • Up-and-Comer
  • 1 reply
  • October 31, 2025

is there a solution yet? I’m facing the exact same issue:

 


  • Channel Explorer
  • 19 replies
  • October 31, 2025

@teeeqs yes available 


masonbowstead
  • Up-and-Comer
  • 2 replies
  • October 31, 2025

Not working at all for me either, and support is no help


phenriky
  • Up-and-Comer
  • 9 replies
  • November 5, 2025

the solution 

 


  • Channel Explorer
  • 19 replies
  • November 5, 2025

i've the solution 

 

paid service


phenriky
  • Up-and-Comer
  • 9 replies
  • November 5, 2025

i've the solution 

 

paid service

i put the solution before, free, easy and fast.


  • Channel Explorer
  • 19 replies
  • November 5, 2025

@phenriky is your solution work 100%


phenriky
  • Up-and-Comer
  • 9 replies
  • November 5, 2025

@phenriky is your solution work 100%

yes, working well.